Pinelodge Care Home Stevenage
CQC Overall Rating: Requires Improvement (Latest assessment: 14 February 2024; Report published 7 June 2024) Care Quality Commission+2Care Quality Commission+2
- Safe: Requires Improvement Care Quality Commission+1
- Effective: Good Care Quality Commission+1
- Caring: Good Care Quality Commission+1
- Responsive: Good Care Quality Commission+1
- Well-led: Requires Improvement Care Quality Commission+1
🏡 Accommodation & Facilities
- Address: Graveley Road, Stevenage, Hertfordshire, SG1 4YS Care Quality Commission+2Care Sourcer+2
- Provider: Greenswan Consultants Limited Care Quality Commission+2Care Quality Commission+2
- Registered Manager: Ms Sophia Dovie Torres; Nominated Individual: Mr Mohammed Moazam Raja Care Quality Commission+1
- Size & Layout: The home is purpose-built, opened in 2011, and accommodates up to 140 people in one building divided into five units. Care Quality Commission+1
- Room Type: All single bedrooms, many with en-suite facilities. Facilities include lift access, gardens/grounds, wheelchair accessibility, etc. Care Sourcer+2Nightingale Care Home+2
🩺 Care Services Offered & Specialisms
- Provides residential care, nursing care, and dementia care. lottie.org+3Care Quality Commission+3Care Quality Commission+3
- Supports adults over 65 and adults under 65, including people with dementia. Care Quality Commission+1
✅ What is Done Well
- Many residents and relatives report good experiences: people said they receive a good standard of care and generally like living at Pinelodge. Care Quality Commission+2Care Sourcer+2
- Infection prevention & control measures are in place; staff seem aware of how to reduce risks. Care Quality Commission+1
- Care plans and risk assessments generally present, often detailed in preferred ways of support. Efforts are underway to modernise systems (for example, introducing electronic care plans) to improve consistency. Care Quality Commission+1
⚠ What Needs Attention / Things to Check
- The Safe domain is flagged as “Requires Improvement” — there are concerns around safe environment and/or safe use of equipment. Care Quality Commission+1
- Well-led is also “Requires Improvement”: governance & oversight are not always robust. Audits/checks are made but some are found inaccurate or inconsistent. Care Quality Commission+1
- Some care plans are missing detail and would benefit from better documentation to ensure staff always know how to deliver care in exactly the person’s preferred way. Care Quality Commission
- Being a large home (140 beds), experience may vary between units; consistency is something to verify.
- Visit and observe at different times (including evenings/weekends) to see how staff respond under different conditions. Also check how maintenance of facilities is, given past notes about repairs/refurbishments. Care Quality Commission+1
📝 Summary
Pinelodge Care Home is a large, purpose-built facility offering nursing, dementia, and residential care in Stevenage. It has many positive features: en-suite rooms, trained staff, infection control, and people generally feel well cared for. However, its “Requires Improvement” rating in Safe and Well-led suggest there are risks or variability in how care and administration are handled. For someone considering moving in, this could be a usable option, provided a visit confirms that the home has addressed the flagged concerns, especially around safety and oversight.
